Accessibility

Hempstead Valley is wheelchair friendly, with shops, restaurants and main entrances fully accessible at ground floor level. M&S, TK Maxx trade over two floors with the 1st floors being accessed either by lift or stairs. M&S Cafe is located on the first floor.

A disabled toilet is located next to Costa Coffee and Hays Travel (RADAR key required, which is available from centre housekeeping or Costa Coffee staff).

Larger accessible toilets are available within the ladies and gents toilets down the ramp (next to Supercuts). Both Sainsbury's and M&S offer accessible toilets.

Wider blue badge disabled bays can be found in the undercover car parks underneath Sainsbury's and in the multi-storey car parks on levels 1 and 3, close to M&S' entrances. Red car park (near the restaurants and TK Maxx) and Yellow outside car park (opposite GDK and Bakers + Baristas) also have blue badge disabled car parking. 

Wheelchairs are available for use – please contact (01634) 387 076 to book. 

Please note all stores with 2 floors have lift access.

Autism Friendly

Sunflower lanyards are a discreet way of indicating that the wearer may have a hidden disability and as such, they may need extra support or a little more time.

On Monday mornings and Friday afternoons,  we do not play music on the shopping mall to make the centre more autism friendly, however please be aware that retailers are likely to have music playing within their stores every day.

Defibrillator

There is one defibrillator at Hempstead Valley, located by the Amazon lockers, Costa Coffee and Hays Travel.