Yours Clothing

JOB TITLE: Sales Advisor 

REPORTS TO: Store Manager 

DEPARTMENT: Stores 

COMPANY STATEMENT: 

Yours Clothing is a plus size womens wear retailer that provides the best value on the UK high  street and internet. Our continued success comes from us listening to our customers and  delivering fashion products at the right price. Our environment is fast paced, ever evolving and full  of excitement. Yours Clothing continues to expand and become the number one plus size fashion  womenswear retailer in the UK.  

SCOPE OF ROLE:  

This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the  best and to display a huge amount of passion and knowledge about our product range to promote  our brand.  

KEY RESPONSIBILITIES: 

• Optimise sales through effective customer experience and selling techniques  • Follow store operation processes to minimise risk and costs  
• Continually develop an understanding of the company’s culture and products and reflect  this in everyday performance  
• Engage the customer by delivering a first class customer service - meet and greet the  customer and provide assistance where needed 
• Promote the Yours Clothing brand  
• Operate till and handle financial transactions  
• Merchandise and replenish stock as directed  
• Assist with deliveries and stock handling as directed  
• Undertake cleaning and housekeeping duties  
• Ensure compliance with all company procedures  
• Be aware of store sales performance  
• Be aware of commercial activity in the store/business  
• Take responsibility for personal development and actively seek opportunities for  improvement 

DESIRABLE SKILLS AND QUALIFICATIONS: 

• Experience in a customer facing role  
• Experience of working in women’s retail fashion 
• Knowledge and understanding of High Street fashion 
• GCSE Maths and English as a minimum 
• NVQ Level 2 Customer Service 

  KEY ATTRIBUTES: 

• Highly motivated and a desire to be the best 
• Proven ability to work well within a team and to use own initiative • Proven record of good attendance and flexibility 
• Warm, friendly and engaging personality with a good sense of humour • An energy and enthusiasm to succeed  
• Confident and articulate when speaking to customers 
• Ability to work hard and smart  
• Ability to adapt to frequent change and a high-pressure environment  • Outstanding loyalty and commitment to the business  

Because of the changing nature of our business your job description will inevitably change.  You will, from time to time, be required to undertake other activities of a similar nature that  fall within your capabilities as directed by management.