Kent Reliance - Customer Service Assistant (Permanent Term Contract)

Kent Reliance - Customer Service Assistant (Permanent Term Contract)

Customer Service Assistant - Permanent Contract


About the team

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

About Us

The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

What you will be doing

In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested by our customers at our Hempstead Branch.


Your responsibilities will include…

  • Building rapports face to face with our customers in a busy branch environment
  • Accurately processing transactions relating to:
    • Deposits and withdrawals
    • ISA’s
    • Bonds
    • Bereavements
    • BACS / CHAPS payments
  • Handling large sums of cash
  • Opening new savings accounts
  • Responsible for the daily banking within the branch
  • Overseeing the G4S collections and deliveries


Hours of work:

  • Monday to Friday from 0900 - 1700 hours 
  • Saturday (two a month) from 0900 – 1600 hours


In return for your commitment

We offer a base salary dependent on experience of between £17,000 - £20,000 and a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 12.5%
  • 28 days annual leave plus bank holidays
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.


Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

  • Previous experience in a customer facing environment
  • Experience handling large sums of cash
  • GCSE’s or equivalent in Maths and English


We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.


What to do next

If this sounds like you, please send us your CV! Our contact address is


If shortlisted from your initial application, we operate quite a personalised recruitment process which means you won’t be subjected to test after test, but instead, we like to leverage a one/ two stage face to face interview process.


Interviews are a two way street, so we aim for them to be relevant and conversational, and get the best out of you!


As a combined group,  we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic. We provide a fully inclusive and accessible recruitment process and pro-actively offer and make reasonable adjustments as and when required.


We recognise that flexible working opportunities can be of benefit to both employees and the organisation, improving work-life balance and enabling the business to attract and retain skilled and valued employees. Please speak to us about how this could work for you.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.


Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.



Contact Information