Kent Reliance - Customer Service Assistant

Kent Reliance - Customer Service Assistant

About the team: 

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. 

About us: 

The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

What you will be doing: 

In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested by our customers across the Branch Network. 

As the Roving Customer Service Assistant, the base branch is Hempstead but you’ll be working on a flexible location basis to cover the other branches across the network which include: Maidstone, Chatham, Strood, Gravesend and Canterbury. As there is travel involved with this position, please be aware that expenses will be paid for mileage. 

Your responsibilities will include…

  • Building rapports face to face with our customers in a busy branch environment
  • Accurately processing transactions relating to:
    • Deposits
    • ISA’s
    • Bonds
    • Bereavements/ Power of Attorney
    • BACS / CHAPS payments withdrawals 
  • Handling large sums of cash
  • Opening new savings accounts
  • Carrying out the daily banking within the branch
  • Overseeing the G4S collections and deliveries 

Hours of work:

  • Monday to Friday from 0900 -  1700 hours
  • Saturday (two a month) from 0900 – 1600 hours

Please note the hours for the position total 35 on a weekly basis therefore for Saturday’s worked, you receive time back in lieu. 

In return for your commitment:  

We offer a base salary dependent on experience of between £17,000 - £21,000 and a competitive benefits package including: 

  • Discretionary annual bonus opportunity of up to 12.5%
  • 28 days annual leave plus bank holidays 
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.
  • Prioritising your well-being!  (Our CEO encourages us to schedule down time to break up each working day and also initiated meeting-free Friday afternoons!)

Could you be the one?

We are looking for talented individuals who have the experience/knowledge and qualifications set out below: 

  • Previous experience in a customer facing environment
  • Experience handling large sums of cash
  • GCSE’s or equivalent in Maths and English

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. 

What to do next

If this sounds like you, please apply now! For internal applications closing date is 5th April 2021, please visit the internal careers page to apply. 

Alternatively, if you wish to have an informal and confidential chat about this role please contact us on

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.  We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.  

Whilst we are an organisation that values face-to-face interaction and relationship building, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.  Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. 

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Contact Information