We guarantee to refund any item you're not happy with completely free of charge, when you return it within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene, we do not offer refunds on pierced jewellery, cosmetics or ladies briefs unless faulty.

Return to Store

For your convenience, you can go to your nearest store,
excluding those in department stores, with your returns. Please ensure you take your completed despatch note with you as your proof of purchase.
Returns by Post

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.
Returning goods bought as special offers

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
Full details of the returns procedure will also be sent to you with your order.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED